Treecraft Woodwork Ltd

Station Square, Dornoch, Sutherland, IV25 3PB

Email: info@treecraft-woodwork.com  |  Tel: 01862 810021

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Privacy Policy

Last updated: March 2026

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This Privacy Policy explains how Treecraft Woodwork Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit www.treecraft-woodwork.com or contact us in connection with our products and services.

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1. Who We Are

Treecraft Woodwork Ltd is the data controller for the personal data collected through this website. We are a bespoke timber windows and doors manufacturer based in Dornoch, Scottish Highlands.

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2. What Data We Collect

We may collect the following personal data:

- Name and contact details (email address, telephone number, postal address)

- Project details and enquiry information you provide when contacting us

- Technical data including IP address, browser type, and pages visited (via cookies)

- Communications you send to us by email or through our contact form

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3. How We Use Your Data

We use your personal data to:

- Respond to your enquiries and provide quotations

- Manage your orders and deliver our products and services

- Comply with our legal and contractual obligations

- Improve our website and services through analytics

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4. Legal Basis for Processing

We process your data on the following legal bases: (a) your consent, where given; (b) performance of a contract with you; (c) compliance with a legal obligation; and (d) our legitimate interests in running and improving our business, where these are not overridden by your rights.

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5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 3 years.

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6. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements. We may also disclose data where required by law.

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7. Your Rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request erasure of your data in certain circumstances

- Object to or restrict processing of your data

- Request portability of your data

- Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@treecraft-woodwork.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@treecraft-woodwork.com or by post to Treecraft Woodwork Ltd, Station Square, Dornoch, Sutherland, IV25 3PB.